Privacy Policy
Last updated: December 6, 2025
1. Introduction
Clinnacle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reputation management platform for healthcare practices.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Practice information (practice name, address, contact details)
- Payment information (processed securely through Stripe)
- Review data and feedback submitted through our platform
- Communications you send to us
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with:
- Service providers who assist in our operations
- Professional advisors (lawyers, accountants, auditors)
- Law enforcement when required by law
- Business partners with your consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
8. HIPAA Compliance
As a platform serving healthcare practices, we understand the importance of HIPAA compliance. Our platform is designed to help practices collect reviews without collecting protected health information (PHI). We recommend that practices instruct patients not to include specific health details in their reviews.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at our contact page or email us at privacy@clinnacle.com.